We at WeQuel are now looking for a Customer Service Supervisor in Sweden, where you will become an important part of the client's Customer Service function with a focus on order handling, customer relations and service excellence. In this role you take personal ownership of the full order flow, act quickly on deviations and make sure that both external customers and internal stakeholders receive fast, accurate and professional support. You also share the workload of the department and contribute to strong teamwork within Customer Service.

As a consultant with us, you get the opportunity to work with one of our clients who are leading companies within healthcare, medical devices and pharmaceuticals, where you contribute to optimising processes, securing reliable deliveries and creating sustainable solutions that put the customer first.

Your responsibilities:

• Order handling, follow-up and coordination of all order types

• Daily order follow-up

• Follow-up of warehouse and transportation errors

• Informing customers and taking corrective actions

• Corrective Action Reporting of damaged goods, warehouse mistakes and transportation errors

• Proactive back-order information to customers

• Handling of returns – identifying original invoice amount, aligning with return policy

• Collecting approvals and documenting in Order Attachment

• Participation in all required training and education

• Development and maintenance of good customer relations

• Close cooperation with sales representatives to secure best possible service

• Working in line with the client's Business Conduct Policy and Credo, representing the client professionally and ethically in all situations

• Sharing the workload of the department and ensuring teamwork within Customer Service

• Following and delivering agreed SLA for the department

• Committing to agreed SLA with external customers and distributors

• Contact with external customers – hospitals, private hospitals, distributors

• Contact with internal customers – Sales & Marketing, Bids & Tenders, Business Support, BI&MDM, Supply Chain Franchise Control, Supply Chain Inventory Control, Customer Solutions, Finance, Carriers and the client's affiliates

You work in a dynamic environment where you independently drive your own flow forward while collaborating with several interfaces within the organisation.

Requirements:

• Documented experience within customer service and order management

• Minimum high school education

• Fluent Danish, Swedish and English – spoken and written (English fluent, Swedish and Danish reading required)

• System and computer knowledge – order system, supplier systems, MS Office

• Customer focus and service excellence

• Order management and problem resolution

• Results and performance driven, with personal ownership and accountability

• Strong sense of urgency – proactive, acts quickly on problems and opportunities

• Strong organisational and systems skills, efficient and well organised

• Integrity and Credo-based actions – builds trust

• Communicative and cooperative with customers and employees at all levels

• Service minded, patient, detail oriented and flexible

• Problem solving both long-term and at short notice, constructive and innovative

Good to have:

• Experience from healthcare, medical devices or pharmaceutical industry

• Cross-functional stakeholder management

• Continuous improvement mindset

• Knowledge within bids, tenders and supply chain

• Innovation and advanced problem-solving skills

Assignment details

• Start date: End of September

• End date: 2027-08-31

• Workload: 100%

• 100% ONSITE

We offer:
At WeQuel you become part of a consultant team that values people first – we believe that success is created through commitment, collaboration and development. We offer a flat organisation with short decision paths, a strong sense of community and the opportunity to influence your own development.